1. 30-Day Labor Warranty
All repair and installation labor performed by Vector Roadside Assistance is warranted for a period of 30 days from the date of the original service. This warranty applies exclusively to work performed by Vector Roadside Assistance.
- Coverage: If a failure occurs due to improper installation or workmanship within this 30-day window, we will perform the corrective labor at no additional cost to the customer.
- Warranty Void: This warranty is immediately voided if the customer or any third party attempts to repair, modify, or alter any work originally performed by Vector Roadside Assistance. Any such changes release Vector Roadside Assistance from all warranty obligations.
- Exclusions: This warranty does not cover failures caused by subsequent vehicle accidents, owner negligence, unauthorized repairs or modifications by the customer or third parties, or the failure of related non-serviced components.
2. 1-Year Battery Replacement Warranty
All new batteries sold and installed by Vector Roadside Assistance include a one-year (12-month) limited replacement warranty.
- The Part: If the battery is determined to be defective within one year of the purchase date, we will provide a replacement battery of equal or greater value at no cost for the unit itself.
- The Service Fee: While the replacement battery is free, a standard Service & Installation Fee applies to all warranty claims. This fee covers the dispatch, diagnostic testing, and labor required to install the new unit at the customer's location.
- Core Returns: The defective battery must be returned to Vector Roadside Assistance at the time of replacement to satisfy environmental and core charge requirements.
3. Parts & Tire Sales
- Manufacturer Warranty: New parts and tires are subject to the specific warranties provided by their respective manufacturers. Vector Roadside Assistance does not offer additional extended warranties on these items beyond the manufacturer's terms.
- Refunds: All sales of batteries, tires, and mechanical parts are final once installed. Uninstalled parts returned within 7 days may be subject to a restocking fee.
4. Customer Acknowledgement
By booking roadside assistance or purchasing parts, the customer acknowledges that:
- Roadside environments are inherently hazardous; the customer must remain in a safe location during service.
- Vector Roadside Assistance is not liable for pre-existing vehicle damage or complications arising from mechanical systems not directly serviced during the call.
5. Contact Us
For warranty claims or service concerns, contact us at Vectorxrsa@gmail.com or call us directly.