Vector Roadside Assistance LLC
Privacy policy
Updated October 27, 2026 · Customer website, service apps and payment receipts
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We use service information to find your vehicle, coordinate help and keep your records. Optional marketing is separate from getting assistance.
1. Optional service text messages
With your separate consent, Vector Roadside Assistance LLC uses your supplied phone number for automated service messages through Twilio and telecommunications providers. The expanded optional program covers request received, appointment confirmed, driver assigned, driver on the way, driver arrived, service completed, and service canceled updates. Messaging setup is pending; you may save this preference now for when messaging becomes available. Existing booking-and-driver-arrival consent does not authorize the additional categories; we request fresh consent through an unchecked-by-default box in My services → My contact details. Roadside request review also offers a separate unchecked, booking-only text preference without requiring an account. It applies only to the submitted request and supplied phone, not future bookings or marketing. We retain its disclosure version, scope, source and server-recorded time with the booking. This collection does not activate guest messaging. To withdraw a booking-only preference before messaging is available, call 817-941-4949. SMS consent is optional and separate from email sign-in, service terms and promotions. Message frequency varies and message and data rates may apply. Reply STOP or turn off service texts in My services to withdraw. Reply HELP or contact Vector for help. Phone changes require a new opt-in. Mobile opt-in information and consent are not shared with third parties for marketing or promotional purposes. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Necessary service providers may process this information only to deliver and protect the messaging service. We retain limited consent, suppression and delivery records to honor your choices and investigate delivery.
2. Information we use
Vector Roadside Assistance LLC collects name, email, phone, service addresses, precise or approximate service location, vehicle and service details, bookings and purchase history, support messages, service photos, payment methods and records. Customer accounts use email verification. Account IDs, sign-in attempts and session/device identifiers protect access; optional native notifications use a device push token. Operational error/status logs help investigate failed requests and delivery. The admin workspace also stores business receipts, expenses and tax information. Staff accounts include assigned roles, training, eligibility and privately uploaded license/insurance documents.
3. Service location and driver tracking
A service address or confirmed map pin is needed to locate the vehicle and check Tarrant County coverage. A one-time phone location fix is optional when requesting service; you can enter an address instead. During an active service, optional customer location sharing requires your consent and device permission. It runs while the service screen is open, pauses when hidden, and stops when you choose Stop sharing or the service ends. Shared customer points stop being shown after one minute without an update; that display timeout is not a promise that all related service records are erased.
4. Driver and dispatcher access
Approved drivers receive the information needed for their assigned work. Exact customer contact and destination details are provided after acceptance. Authorized fleet dispatchers see their own fleet; Vector administrators manage operations across fleets. While Online, drivers share location for dispatch and active-service tracking with device permission. Going Offline stops dispatch sharing; a local map position may still appear only on the driver's own device. Browser background restrictions apply; native tracking depends on permissions and installation. Customers see only their own assigned active service, not the full driver fleet.
5. Photos and service evidence
Drivers may upload optional before-service and after-service photos for roadside jobs. A separate driver profile portrait is shown to the customer only for their assigned active service, using a temporary viewing link. Driver’s license and insurance images stay private for the driver and authorized Vector admins; they are never used as customer-visible profile photos. Photos may show the vehicle, condition and work performed. Driver-app photos use private storage and access-controlled links. Customer-admin service and receipt uploads may have public file links; anyone with an existing public link may be able to open the file. Removing an account or file link does not erase the stored file. Do not include card details, customer identity-document copies, unrelated people or unnecessary personal information. Photos and confirmations support service quality, complaints, warranty questions and disputes.
Clover privacy notice6. Payments, Clover and receipts
When you pay through Clover Go, a Clover payment device or a supported Clover checkout, Clover and its processing partners handle payment data under their own privacy notice. Vector may receive or record the transaction amount, date, status, method, reference, receipt details and limited card identifiers supplied by the processor. Do not put full card numbers, security codes or banking credentials in Vector forms, photos or chat. Payment options vary by channel: in-app Clover checkout and driver transfers remain disconnected until expressly enabled. Driver wallet amounts are earnings records, not bank deposits.
7. Providers, maps and support tools
We use service providers for hosting and records (including Base44), communication, maps, routing, payments and security. Map tiles can disclose the viewed area and network/device information to map providers. Address and routing lookups may send the service address and route endpoints to Geoapify. Opening directions shares the destination with your chosen Apple Maps or Google Maps service. Optional AI tools ask for permission before sending messages, requested customer/service records, receipts or photos to Base44’s AI processing service and its processing providers. The permission dialog describes the relevant data before chat, document extraction or analysis begins; files selected for AI analysis are not uploaded until permission is given. Declining AI sharing does not prevent booking, tracking or account use. Permission is scoped to the open app session and clears on reload or sign-out. Avoid unnecessary sensitive information and verify AI output with Vector. Providers have their own policies.
8. Promotions and your choices
Creating an account or booking a service does not require promotional consent. With your optional promotional-email consent, we use your name and email to send Vector offers and updates. You can change this choice in My services → My contact details, or by contacting us. Operational messages about verification, appointments and services are separate from promotions. We do not sell customer contact lists. Any new use requiring additional permission will be presented separately.
9. Cookies and device storage
We use browser/device storage for sign-in sessions, navigation and notification preferences. The website may use analytics or advertising tags, including Google tools, which can receive page, device and network activity. Customer native app builds exclude the website advertising loaders and disable optional automatic Base44 usage analytics. The Driver app also uses Mapbox, which receives location, SDK/device identifiers, usage, performance and diagnostic information for mapping functionality and analytics under its controls and privacy notice. Security identifiers, sign-in attempt records, and minimal operational error/status logs remain necessary for app functionality. We do not use native app data for cross-company advertising tracking. Browser privacy controls can limit storage or tracking, although some account features may stop working. Location and notification permissions can be changed in device settings.
10. Retention, security and deletion requests
We retain records as needed for service delivery, accounting, warranties, disputes, security and applicable obligations. We have not implemented a universal automatic deletion schedule. Customers start deletion in My services → My contact details → Delete my account; drivers use the account-deletion option in their app. Deleting an account signs you out and removes personal profile, contact, sign-in and shared location data from the active service. Provider-held deleted records, files and logs may need additional cleanup. Your private deletion receipt shows progress, any expected completion date we can confirm, and completion confirmation; you do not need to email or call us to start deletion. Personal driver license, insurance and portrait uploads are blocked from new viewing links while provider cleanup is pending. Completed service, invoice, payment, earnings, job-evidence photos and required audit records may be retained for the reasons above, with driver profile references anonymized where possible. Removing a database record alone is not a promise that all provider-held copies have been erased. Contact us for access or correction requests and questions about retained records. Role restrictions, private links and other safeguards reduce risk, but no system is absolutely secure.
11. Contact and policy changes
For privacy questions or requests, email Vectorxrsa@gmail.com or call (817) 941-4949. If you disagree with how a request was handled, contact the same address for further review. This notice may change as services and integrations change; the revision date appears above. This page is a privacy notice, not a guarantee of service availability or an employment agreement.