Vector Roadside Assistance LLC
Optional service SMS consent
These historical screenshots document the customer preference flow captured on October 13, 2026 for messaging registration review. They show a test account; the phone number is redacted in the first image.
Current pending status and fresh enrollment
Texting remains disabled pending provider approval and release checks. A pending saved preference is never activated automatically. Customers must make a fresh, unchecked-by-default selection when messaging becomes available. A successful new eligible opt-in immediately attempts one fixed confirmation for the exact selected scope; job updates remain blocked until its delivery is verified. Unknown or failed confirmations require review rather than automatic replay. No delayed job-update backlog is sent. STOP and HELP use Twilio's default keyword handling; the application does not send competing keyword replies.
Current pending notice: Texting is not available yet. This saves a pending preference only. You must opt in again when texting becomes available; no texts will be sent from this saved preference.
Where customers choose
Customers sign in at My services, open My contact details, and choose Service text messages. The optional box starts unchecked and applies to the saved phone number. Customers select it and choose Save text preference. While messaging is unavailable, this records a pending preference only, not active enrollment.
The disclosure covers request received, appointment confirmed, driver assigned, driver on the way, driver arrived, service completed, and service canceled. It includes message frequency, message and data rates, STOP and HELP instructions, and states that consent is optional and is not a condition of purchase.
Exact checkbox disclosure
This is a transcription of the opt-in text shown below. The saved test phone number is replaced with [phone number redacted].
I agree to receive automated booking and job-progress texts from Vector Roadside Assistance LLC at my saved phone number, [phone number redacted], when messaging becomes available. Updates may include request received, appointment confirmed, driver assigned, driver on the way, driver arrived, service completed, and service canceled. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is optional and is not a condition of purchase.
Applies to this and future matching bookings until withdrawn. Privacy · SMS terms.
Roadside booking-only preference
The roadside review screen at Roadside booking and Customer app booking offers a separate optional unchecked text preference. No account is required. It covers only the submitted service request and displayed phone, not future bookings or marketing. The disclosure includes message frequency, rates, STOP/HELP, Privacy and SMS terms, and no purchase requirement. Messaging remains unavailable; collection does not send a text or establish guest delivery readiness. To withdraw before messaging is available, call 817-941-4949.
Exact roadside checkbox disclosure
The displayed phone number is represented here by [provided phone number]. This is the wording in the roadside review screen, not an enrollment form.
I agree to receive automated booking and job-progress texts from Vector Roadside Assistance LLC at [provided phone number] for this service request when messaging becomes available. Updates may include request received, appointment confirmed, driver assigned, driver on the way, driver arrived, service completed, and service canceled. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is optional and is not a condition of purchase.
Applies only to this request, not future bookings or marketing. To withdraw before messaging is available, call 817-941-4949. Privacy · SMS terms.
Current guest review screenshot — October 27, 2026
Actual signed-out customer-app roadside review screen at /app/book, captured October 27, 2026 at 03:44 UTC after the pending-enrollment update. This preview used synthetic test details and the reserved test phone number 2025550146. Neither consent box was selected; no final booking, dispatch, payment or SMS was submitted.
Earlier, narrower mechanic-booking preference
The mechanic form at Customer app mechanic booking and Website mechanic booking retains this separate, narrower disclosure. It requires an email-signed-in account and matching saved phone. The box is optional and unchecked by default; guests can book without SMS consent. This earlier consent does not authorize the additional job-progress categories.
I agree to receive automated booking updates and driver-arrival texts from Vector Roadside Assistance LLC at the phone number I provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is optional and is not a condition of purchase.
Applies to this and future matching bookings until withdrawn. Privacy · SMS terms.
Fixed enrollment confirmation texts
These exact scoped templates are implemented for fresh eligible opt-ins after messaging becomes available. They are not sent while setup is pending. A saved pending preference is not enrollment.
Account job updates
Vector Roadside: You're enrolled in job updates. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Earlier booking and driver-arrival scope
Vector Roadside: You're enrolled in booking/arrival texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
This roadside request only
Vector Roadside: You're enrolled in updates for this request only. Msg frequency varies. Msg & data rates may apply. HELP for help, STOP to opt out.
Signed-in account screenshots
The screenshots below document the signed-in account preference captured October 13, 2026, not the roadside or mechanic form. The current pending notice above supersedes the historical screenshot notice.
1. Before consent
2. After saving the preference
